This privacy notice tells you what to expect us to do with your personal information.

Contact details: HeadBloom Counselling

Email: [email protected]

What information we collect, use, and why: we collect or use the following information to provide a service (counselling) including delivery of this service; names and contact details.

Our lawful bases for collecting or using personal information to provide services is; client consent.

We get personal information from people directly requesting accessing the service of counselling.

We keep your personal information, including anonymised process notes for 5 years, inline with the retention schedule outlined in our personal indemnity insurance cover. After this period of time the information is destroyed digitally or physically, either by permanent deletion or shredding.

We share information with organisations we need to share information with for safeguarding reasons only.

Your data protection rights under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal data.

Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint